Tyndall Terms of Service

Effective Date: May 1, 2025

These Terms of Service (the "Agreement") are entered into by and between 2489019 Alberta Company o/a Tyndall ("Tyndall", "we", "us", or "our") and the subscribing party ("Client", "you", or "your"). By accessing or using our services, you agree to be bound by this Agreement.

(b) API Access
API access is provided to facilitate integration with third-party systems. API usage is governed by our separate API Terms of Service, which we may update from time to time.

(c) Licensing & Usage
Client is granted access for an unlimited number of users. Client is responsible for ensuring that users safeguard their credentials and comply with these Terms.

(d) Usage Thresholds
Beyond 50 client verifications/month: $10.00 per verification.
Beyond 100,000 communication sends/month: $0.0015 per send.
We reserve the right to update usage pricing with 30 days’ written notice.

(e) Service Level Agreement
We guarantee 99.9% uptime (excluding scheduled maintenance) as detailed in Schedule A. Support is available during standard business hours. Premium support options may be available for an additional fee.

(f) Onboarding & Support
We provide onboarding including platform configuration, API integrations, training, and dedicated account management. Additional support services may be scoped separately and may be subject to extra fees.

(g) Implementation Timeline
Setup is initiated within five (5) business days of the Effective Date and typically completed within thirty (30) calendar days, dependent on Client cooperation. Deliverables include platform setup, training, and basic data imports.

2. Fees & Billing

(a) Subscription Fee
Client agrees to a monthly license fee automatically billed on the 1st of each month.

(b) Deposit
A one-time deposit equal to the first month’s fee is due before onboarding begins.

(c) Referral Discounts
Clients referring new customers who meet eligibility criteria will receive a six-month extension of the base rate. There is no cap on how many such extensions a Client may earn.

(d) Confidentiality of Pricing
Client agrees not to disclose pricing terms to third parties.

3. Confidentiality

Tyndall agrees to maintain the confidentiality of Client’s proprietary and business information. We will only use this information as necessary to deliver the Services. Confidentiality obligations survive termination.

4. Data Access & Portability

Upon written request, Tyndall will provide the Client with a complete export of their data in a standard format. If services are discontinued, the Client may request such export, and we will cooperate in good faith to support a smooth transition. Tyndall is not obligated to provide source code, administrative access to internal systems, or proprietary materials beyond data exports unless separately agreed upon.

5. Term & Changes

This Agreement remains in effect for the duration of the Client’s subscription. Either party may discontinue use of the Services with 30 days’ written notice. Fees remain payable for any active service period. Refunds will not be provided for partially used periods. We may update these Terms from time to time. We’ll notify Clients of material changes and continued use of the platform constitutes acceptance.

6. General

(a) Entire Agreement
This Agreement constitutes the entire agreement between the parties.

(b) Severability
If any provision is deemed invalid, the remaining provisions shall remain in full force.

(c) Notices
All notices must be in writing and sent via email, courier, or registered mail to the addresses provided by both parties.

SCHEDULE A

Service Level Agreement (SLA)
Uptime Guarantee: 99.9% monthly uptime
Scheduled Maintenance: 48 hours’ notice
Support Hours: Mon–Fri, 9:00 AM–6:00 PM (MST)
Response Times:
Critical: 1 hr response / 8 hrs resolution
High: 4 hrs / 24 hrs
Medium: 1 business day / 3 business days
Low: 2 business days / 5 business days
Escalation: Issues unresolved in target times may be escalated to the Technical Lead or Product Manager.