These Terms of Service (the “Agreement”) are entered into by and between 2489019 Alberta Company o/a Tyndall (“Tyndall”, “we”, “us”, or “our”) and the subscribing party (“Client”, “you”, or “your”). By accessing or using our services, you agree to be bound by this Agreement.
Client subscribes to Tyndall's proprietary CRM and compliance software (the “Services”) via a monthly license. Services include customer relationship management, compliance workflows, marketing tools, and analytics tailored to financial services and exempt market dealers. Access includes platform updates, maintenance, and standard support.
API access is provided to facilitate integration with third-party systems. API usage is governed by our separate API Terms of Service, which we may update from time to time.
Client is granted access for an unlimited number of users. Client is responsible for ensuring that users safeguard their credentials and comply with these Terms.
We guarantee 99.9% uptime (excluding scheduled maintenance) as detailed in Schedule A. Support is available during standard business hours. Premium support options may be available for an additional fee.
We provide onboarding including platform configuration, API integrations, training, and dedicated account management. Additional support services may be scoped separately and may be subject to extra fees.
Setup is initiated within five (5) business days of the Effective Date and typically completed within thirty (30) calendar days, dependent on Client cooperation. Deliverables include platform setup, training, and basic data imports.
Client agrees to a monthly license fee automatically billed on the 1st of each month.
A one-time deposit equal to the first month's fee is due before onboarding begins.
Clients referring new customers who meet eligibility criteria will receive a six-month extension of the base rate. There is no cap on how many such extensions a Client may earn.
Client agrees not to disclose pricing terms to third parties.
Tyndall agrees to maintain the confidentiality of Client's proprietary and business information. We will only use this information as necessary to deliver the Services. Confidentiality obligations survive termination.
Upon written request, Tyndall will provide the Client with a complete export of their data in a standard format. If services are discontinued, the Client may request such export, and we will cooperate in good faith to support a smooth transition. Tyndall is not obligated to provide source code, administrative access to internal systems, or proprietary materials beyond data exports unless separately agreed upon.
This Agreement remains in effect for the duration of the Client's subscription. Either party may discontinue use of the Services with 30 days' written notice. Fees remain payable for any active service period. Refunds will not be provided for partially used periods. We may update these Terms from time to time. We'll notify Clients of material changes and continued use of the platform constitutes acceptance.
This Agreement constitutes the entire agreement between the parties.
If any provision is deemed invalid, the remaining provisions shall remain in full force.
All notices must be in writing and sent via email, courier, or registered mail to the addresses provided by both parties.
For questions about this Agreement, contact us at support@tyndall.app.